Shipping policy
SHIPPING & FULFILLMENT TIMELINE
I. ORDER PROCESSING
Please allow up to 2 business days for our team to process, quality-check, and package your order before it is dispatched from our facility. You will receive a confirmation email containing tracking data as soon as your shipment is registered with the carrier.
II. TRANSIT TIMELINES
Standard delivery takes 3 to 7 business days, depending heavily on your location. While we partner with premium couriers to ensure your garments arrive as swiftly as possible, please note that delivery windows are estimates. We are not liable for external transit delays caused by customs, peak courier volumes, or postal disruptions.
III. ADDRESS AMENDMENTS
To protect the integrity of your delivery, address corrections must be submitted within 2 hours of order placement.
-
Protocol: Email
support@sterling-haven.comimmediately. - Subject Line: Must read CHANGE OF ADDRESS.
- Required Details: Include your full name, order number, and the precise, corrected shipping address.
Note: We cannot guarantee amendments outside of this 2-hour window. The boutique is not responsible for lost packages, failed deliveries, or redirect fees resulting from incorrect address inputs at checkout.
IV. SUPPORT & INQUIRIES
For any specific inquiries regarding your shipment's transit status, contact our concierge desk directly at support@sterling-haven.com.