Refund policy

RETURN & REFUND POLICY

I. FINAL SALES & EXCLUSIVITY

Due to the highly curated nature and limited production runs of our collections, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind. Once an order is processed, it is considered a permanent acquisition.

II. DEFECTS & EXCEPTIONS

We maintain rigorous quality control standards. However, if a garment arrives with a genuine manufacturing defect, it must be brought to our attention within 3 business days of delivery.

• Process: To report a defect, contact our concierge at support@sterling-haven.com with your order number and clear photographic evidence of the issue.
• Condition: Items approved for a return must be unworn, unwashed, unaltered, and completely intact with all original tags and designer packaging.
• Unsolicited Shipments: Any items sent back to our facility without prior written authorization from our team will be refused and discarded.

III. DAMAGES & WRONG ITEMS

Please inspect your order immediately upon receipt. If you receive an item that is damaged during transit or deviates from what you ordered, contact us instantly at support@sterling-haven.com so we can correct the logistical error immediately.